Salesforce Managed Services from $3,000 a month.
Ongoing admin, development, and release support for your org — without hiring a full-time admin you cannot keep busy. Blended US + India delivery means your budget buys materially more capacity than an onshore-only retainer.
The awkward maths of hiring one admin
A full-time Salesforce admin in the US is a six-figure commitment once you include benefits and recruitment. For that you get one person, at one skill level, who takes holidays and eventually leaves. Most orgs under a couple of hundred users do not have forty hours of admin work a week — but they do periodically need a developer, and occasionally an architect, and neither of those is the person you hired.
A retainer inverts that. You buy a band of capacity rather than a headcount, and you draw on whichever skill the work actually needs that month. Published benchmarks put onshore retainers at $3,000 to $8,000 a month for a single-cloud org under 200 users, driven by US billing rates of roughly $150 to $250 an hour.
Ours start at $3,000, and because delivery is blended US + India that budget converts into considerably more hours than an onshore-only team can offer at the same price. We break the underlying numbers down properly in what Salesforce support actually costs in 2026.
What the Retainer Covers
Continuous work, not projects. Implementations and migrations are scoped separately — on purpose.
User & Permission Support
Access requests, profile and permission set changes, sharing rules, and the everyday queue that otherwise lands on whoever is least busy.
Configuration & Automation
Flow changes, validation rules, page layouts, and fixing the automations that silently stopped firing after a release.
Release Readiness
Salesforce ships three releases a year. We test against the preview org and tell you what breaks before it breaks in production.
Integration Monitoring
Watching the connections that fail quietly — expired credentials, changed endpoints, silent row-level errors nobody reads.
Prioritised Enhancement Queue
A visible backlog you rank, worked in priority order, so "can we just add one field" stops being an interruption.
Consumption Watch
Agentforce and Data 360 bill on usage. We monitor consumption and flag when a design change would cut the bill.
When a retainer is the wrong answer
- You genuinely have forty hours of Salesforce work every week and want that knowledge permanently in-house. Hire someone.
- What you actually need is one implementation project with a finish line. Scope it as a project — a retainer will just meter it.
- Nobody internally owns the backlog. A retainer with no owner on your side turns into a ticket queue nobody prioritises, and you will conclude it did not work.
- The org is in genuine disrepair. Fix that first with a one-off remediation, then move to a retainer to keep it fixed. Paying a monthly fee to slowly chip at years of debt is the expensive route.
Not sure which of those you are? Run a free OrgAudit first. It is read-only and you keep the findings regardless of whether you ever engage us.
Managed Services FAQs
An ongoing arrangement where an external team handles the continuous work your org needs: user support, configuration changes, automation fixes, release management, integration monitoring, and the steady queue of enhancement requests. It replaces hiring an admin you cannot keep busy full-time, or letting the backlog pile up until it needs a project to clear it.
Published benchmarks for onshore retainers cluster around $3,000 to $8,000 a month for a single-cloud org under 200 users, because US certified professionals bill roughly $150 to $250 an hour. Our retainers start at $3,000 a month, and blended US + India delivery means that budget buys substantially more hours than an onshore-only equivalent. Scope and hours are agreed before you commit.
It depends on steady-state volume. A full-time admin makes sense when there is genuinely full-time work and you want the knowledge in-house. A retainer makes sense when demand is uneven, when you need several skill levels rather than one person, or when a single hire leaves you exposed the moment they take leave. Most orgs under 200 users do not have full-time admin work every week — but they do need admin, developer, and occasional architect skills.
New cloud implementations, data migrations, and large build projects are scoped separately rather than absorbed into the retainer. This is deliberate: retainers that quietly become project budgets end badly for both sides, usually with the routine support work starved.
Yes, with a cost caveat. Both are consumption-priced rather than per-user, so they add a Salesforce bill that moves with usage on top of your retainer. Agentforce bills either per action on Flex Credits or per conversation, depending on which model you are on, and Data 360 offers two: consumption-based Flex Credits or flat per-profile pricing. Watching that consumption is part of the job.
No. Month to month after an initial 90 days, which is roughly how long it takes to learn an org properly. If it is not working you should be able to leave, and we would rather you did than stay on a retainer you resent.
Tell Us What Keeps Breaking
We will scope a retainer against your actual backlog — and say so if you would be better off hiring.
Scope a Retainer →